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Account Suspended

Accounts can be suspended several different reasons. Listed blow are some of the most common reasons and how to resolve the situation.

Billing

In most situations where billing is the cause of suspension, you have an overdue invoice. If you have any questions, please feel free to contact our billing team.

Resource Usage

Depending on the plan you have with us, you may have limits on how many shared (CPU, Memory, etc) resources you may use. If your account is found using to many of the shared resources you will be notified via email/ticket, and in some rare cases, suspended. To insure that your account does not get suspended, or that it gets unsuspended quickly, please reply to any emails/ticket from our support team regarding the issue.

You may also find an account suspended for using to much bandwidth or space. When this happens, we recommend that you contact our support department so we can look into the situation for you.

Support Abuse

As per our Terms of Service:

At Site5, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. A pro-rated refund may be issued on a case-by-case basis. 

If at any time you have questions, please dont hesitate to contact us regarding your website!

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